Refund policy


Returns, Exchanges and Refunds
Returns and Exchanges

Once the items are delivered, we do not accept return nor exchange items.


We refund your loss, in the case of damaged and/or shortage of the goods due to our and/or EMS’s error.

Our policy lasts 7 days after receiving the goods. If 7 days have gone by since your receival, unfortunately we can’t offer you a refund.

To be eligible for a refund, we require you to e-mail us (a) the photo(s) of the received item showing damage and/or what is different from your order (b) with its EMS number (c) within 7 days of receival.

Please do not send your purchase back to us nor to the manufacturer.

Once your e-mail with above mentioned photo(s) and EMS number are received and inspected, we will notify you that we have received your e-mail. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at issoucoffee

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.